We’re making some improvements to the Web Messenger which will result in a short period of downtime for the Web Messenger itself and the test console.
How does this affect me?
You will not be able to use the Web Messenger or test console whilst the upgrade is being done. A maintenance message will be shown to any user trying to newly access your Web Messenger and any ongoing conversations will be interrupted. No action is needed on your part and any conversations will recommence after the upgrade has been completed.
When are you deploying this upgrade?
We’ll do the upgrade on Thursday 29th November 2018 between 05.00 and 06.00 UTC. We expect the upgrade to be quick and have chosen a quiet time to do it so the fewest users are affected.
We will keep you up to date with progress here.