Chat is not loading in iphone

(Viral Tps) #1

I have tested my flow on my iphone devices (iphone 5, iphone x) but chat is not loading there.
on android devices it is working, but on some of ios devices it is not working.
It is working on iPhone which has iOS version 12.1 only. older than it, chat is not working.

It is also not working on iPhone (iOS 10.3) and iPad (11.3).

Thank you in advance!

(Karen Barker) #2

Hi @Viral_tps,

Unfortunately the Web Messenger is only supported on iOS version 12 onwards I’m afraid. :disappointed:

(Viral Tps) #3

hi @KarenBarker,
Thank for replay!

will it not support to older version of ios?
and what is the reason behind it?

(Viral Tps) #4

@KarenBarker Can you please help us? I am from the development team of one of your standard plan users and we are using the flowxo bot for an important part of our application.

Until now, it was working fine with iOS 11 and suddenly it stopped working. Our live users will be facing issues.

(Sarah Palombo) #5

Hi there

I think this is likely related to our web messenger improvements Web Messenger downtime which seems to require the latest edition of IOS

we’re just investigating and we’ll keep you updated. I don’t think this should be necessary and so hopefully we can get the web messenger suitable for older IOS too.

Sorry about this !

Sarah

(Viral Tps) #6

@sarahpalombo

Hi Sarah,

Thank you for your response. Please let me know if there are any updates here.

Thank you,

(Sarah Palombo) #7

It seems that some older IOS were working and some not. :expressionless:
​Our devs have just released an update that should resolve any issues.

​Hope that helps ! :+1:

​Sarah

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