Widget Welcome message

(Chris Kyriacou) #1

Hi,

I cant get the widget welcome message to show (next to the button).

I’ve tried building a web widget a few times with different length texts, but nothing ever displays.

Is this a known issue or am I doing something wrong?

(Karen Barker) #2

Hi Chris,

Thanks for bringing this to our attention. I’ve recreated the issue on this end and I also can’t get the welcome message to show. As such I’ve raised this to the development team and I’ll update again when I know more. :slight_smile:

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(Chris Kyriacou) #3

Any news on this yet?

(Karen Barker) #4

Hi Chris,

I’m pleased to say a fix for this has just been released. Please let me know if you have any further issues. :slight_smile:

(Chris Kyriacou) #5

Brilliant, works now, thanks!!

(Chris Kyriacou) #6

Am I right in thinking it only works the first time you use it?

Just tried incog browser and the message pops up after 5 seconds but after a refresh does not pop up.

(Sarah Palombo) #7

Hi Chris :wave:

That’s right, It’s the first time you use it. (Actually it will refresh every 30 days)

Hope that helps !

Sarah :relaxed:

(Chris Kyriacou) #8

Ah, not the answer i was hoping for but thanks, Sarah.

Just to let you know, I have just subscribed and am rebuilding my bots on your platform, solely based on the level of your support.

Thank you.

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