Hi,
I’ve created and install a widget on my website with a messenger bot and a web bot. When you click the bubble the two icons come up and when you hover over those, a title appears. The facebook one is fine but the web one is too long and being cut off, how to I change that title? I have no idea where it’s being populated from
Hi Chris,
Hmm…
I thought those titles were preset and the Web Messenger one just said “Web” - as on our own website.
Can you either let me have a link to your site or screenshot what it is saying - this might give us some inclination as to what is going wrong here. Thanks. 
Hi Chris,
Thanks for providing that. Do you have more than 1 web messenger bot set up?
Looking further into this the widget label is set up within your Web Bot setup page using the “Header Text” field. There isn’t a limit on this field, but as you have seen it is about 26 characters before it gets cut off as the widget label.
Unfortunately there does seem to be a bug in this area at the moment if you have more than 1 Web Messenger bot, hence why I ask if you have multiple Web Bots. The Header Text for the Web Bot which is named first alphabetically is picked up regardless of the bot you select in the drop down for the widget text. 
I will raise this to the development team immediately and I do apologise for any inconvenience caused. Perhaps in the meantime you could either rename this bot so it appears first in the list or remove the Header Text from the bot that is currently first alphabetical.
As soon as this is fixed I will let you know.
Hi Karen,
Yes more than 1
I have set up both a title and widget popup message however neither are what the title says. Ahh yes it is the header text of the first bot in the list alphabetically! Hmm changing that is not an option…
Ok I’ll await the fix
