Welcome message strange

(Kurt) #1

I have a welcome message. If I send two messages in a row, he sends me two welcome messages. Also, if I answer a question twice, he sends me a welcome message.

What can I do to fix it?

(Daniel Beckett) #2

Hi @Gregorio_Rodrigues1

If the user isn’t answering a question and sends an unrecognised word or phrase then they would by default get the bot’s welcome message returned to them - this can be customised by going to your bots menu and editing the bot.

The welcome message isn’t sent if a catch-all trigger is found (unless the option on the bot is enabled for ‘Show the welcome text even if a catch-all trigger is found’ is enabled. This means that to stop the welcome message from being sent you can have another flow setup with a catch-all trigger switched on.

Hope that helps :slightly_smiling_face:

Thanks,
Dan