Web Widget Questions

(Ollie Phillips) #1

Hello, I’ve a couple of questions. I have searched in here and browsed the docs. Nothing jumps out.

  1. When using the embedded widget javascript, is it possible to pass parameters in the querystring to the bot/flow? For example to pick up business name (the business hosting the bot), and pass to a generic bot/flow backend.

  2. Is it possible to use custom domains with the embed script e.g. CNAME widget.flowxo.com

  3. I’m a bit confused on the difference between a bot for web platform and the widget facility. They seem to be the same thing - is that the case?

Thanks for any help, and apologies if I should have picked this up from the docs/forum - I looked.

(Karen Barker) #2

Hi,

The Web Widget allowed you to promote multiple bots on your website from one widget - as used on our website and it is this functionality that we will be discontinuing.

If you are simply using the Web Messenger then you will still be able to embed this into your site and display the chat icon as normal.

I have never personally tried to use a CNAME for the src value in the Web Messenger script but I can’t see any reason why this wouldn’t work and it’s definitely worth giving it a try. :slight_smile:

When using the Web Widget unfortunately no it isn’t possible to pass parameters in the query string I’m afraid. If you’re using the Web Messenger you could however use the API to pass metadata for this information to the flow. :thumbsup: