Web messenger icon does not appear

#1

Hi,
just trying to test the new beta web messenger.
I created the bot using defaults icon, header and language, and copied the script proposed to my website. The icon does not appear.
Then, in my hosting, I created a new index.html file with
html
head /head
body
Hello world
script src=“https://widget.flowxo.com/embed.js” data-fxo-widget=…
/script
/body
/html
but the web messenger icon does not appear (just the ‘hello world’).
Then I connected the web bot with a working flow (just in case), and got the same result.
I did also copied the script in a different wordpress website, index.php, where other chat script (Tawk.to) was working fine, and got the same (no flowxo icon for web messenger).
And finally, I created a Widget… copied the script… and again the same.

Please, can you help me?
Thank you!!

(John Jackson) #2

I remember another customer who had a similar issue, adding:

<meta charset='utf-8'>

Into the <head> section fixed it, could you try that?

#3

Yes!! It did it. Thank you John for your quick reply.

Now, what should I do in a wordpress index.php file? Or, going further, how do I get the web messenger icon in one wordpress page?

(John Jackson) #4

Oh great. Can you kindly email us at support@flowxo.com with the URL where the live code is for WordPress that isn’t working? We’ll take a look. Thanks!