Web Customer Chat Code Attribute Required

(therecoveryvillage) #1

Having embedded the scripts from the web customer chat on our site with window settings “open on all”, we get the following error when the script is loaded. Please advise. The site is https://www.therecoveryvillage.com

Uncaught Error: Web tool was not installed correctly. Ensure the data-fxo-webtool attribute exists.
at Object. (embed-webtool.js:18)
at e (bootstrap 0d20e97a4f8659c6c65c:19)
at Object. (webtool.js:3438)
at e (bootstrap 0d20e97a4f8659c6c65c:19)
at bootstrap 0d20e97a4f8659c6c65c:65
at bootstrap 0d20e97a4f8659c6c65c:65

(Karen Barker) #2

Hi there,

Sorry for the delay in responding here. I tried to recreate the issue, but it looks like you’ve removed the script from your website. If you can re-add this (or perhaps set up a test site for it?) and let us know we’ll look further into this.

Thanks