User segmentation for broadcast

(Vila Vg) #1

hi there

i’m hoping to broadcast a message from to bot to a subset of users who either:

  • activated a particular flow
  • or had a specific keyword in their chat with the bot

how might i approach this?

Thanks!

(Sarah Palombo) #2

For those which activated a particular flow, you could set an attribute after the flow has triggered that way when you broadcast you can use filters to only send the content to users who have that attribute set.

The keyword in the chat could work similar but it still needs to be a trigger or a shortcut or a flow that know this kwyword has been selected

Hope that gives you some idea :slight_smile:

Sarah

(Sammy Joshua) #3

Sorry how do you send a broadcast to bot users

(Sarah Palombo) #4

Hi Sammy
You’ll notice Broadcast is an option when you start a flow you’ll see this as a trigger.
You’ve got the option to receive an email or an RSS feed item then send the content to your bot users using send a card as an action (for instance)
If you need more details you can always email us over at support@flowxo.com :slight_smile:
Sarah

(Артём Морозов) #5

Where can I learn more about this?

(Daniel Beckett) #6

@Artemy

There’s a tutorial for Creating a Subscription Broadcast in Flow XO that has more info :slight_smile: