Unsubscribe. How it work?

(Илья Грищенко) #1

Hello
i have 2 questions:
1- how people can unsubscribe from my bot? (need some guide for make button, or message to unsubscribe people for new broadcasts and stop flows)
2- how dont send message in new broadcasts for people, who alredy unsubscribe?

(sorry for my english, hope you can understand me;))

1 Like
(Karen Barker) #2

Hi @Ilia_Sherbachev

We have a tutorial here which talks you through all aspects of setting up a subscription broadcast. If you have any problems please don’t hesitate to ask further. :slight_smile:

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(Илья Грищенко) #3

Hello again, Karen
It’s very good tutorial!

Can you explain to me how i can do much much more easier unsubscribe(unfollow) from all bot.
Not from broadcasts, not from flows.From bot fully. Thx for friendliness

(Karen Barker) #4

Hi @Ilia_Sherbachev

There isn’t really a way to unsubscribe to the bot itself, that would be the user deleting the conversation and not speaking to the bot again.

Can you explain a little more about what situation you would want this to happen in and why?

1 Like
(Илья Грищенко) #5

ok, let’s try:
I used bot for notification my subscribers about some event.
Untill event start i used in flow reminds message. After event i use “instant broadcast” to ask people what they think about this evenet. If people dont wanna visit this event again, how they can unsubscribe from my “instant broadcast”?

Maybe i can use some filter for “instant broadcast” to detach people, who write in chat key words like “stop”, “unsubscribe” or other.

(Daniel Beckett) #6

That’s essentially what the tutorial shows which Karen linked :slight_smile:

You can have a flow setup to listen for words like ‘unsubscribe’ that sets an attribute, i.e. subscribed = no. On your broadcast you then add a filter for subscribed does not equal no so that it doesn’t send to people that opted out.

2 Likes
(Илья Грищенко) #7

thank you. Now i understand :slight_smile: