Unsubscribe broadcast

(Morten) #1

How do you unsubscribe the new broadcast feature

(Sarah Palombo) #2

Hi Morten :wave:

You could provide a ‘unsubscribe’ option when speaking to your bot. You’d save this preference as an attribute.

With the broadcasts, you now simply push content to a response path. You can add a filter i.e ‘attribute__name’ does not equal ‘Unsubscribe’ (just swap the name for your attributes name)

Hope that helps. Let me know if you have any questions.

Sarah

(Morten) #3

For some reason I can only get this to work if the filter is set to “does not contain”

What if the user decides to subscribe again. When I got two attributes (unsubscribe and subscribe) and the filtering doesn’t work.

(Sarah Palombo) #4

Please can you send me a screen shot of your filter (what you had set up for the “does not equal” attribute) I have a sneaky suspicion what may be wrong. Email it through to support@flowxo.com if you like :+1:t2:

Sarah

(Morten) #5

Hi Sarah

Here is the filter screen shot

image.png796×462 12.8 KB

Log: out put data

Afmeld = unsubscribe
Tilmeld = subscribe

If you have a flow where users can subscribe and unsubsribe you end up with
two attributes. How can you then make sure that users who have unsubscribe
doesn’t get the broadcast.

Subscribe / Unsubscribe flow

image.png598×826 27.6 KB

(John Jackson) #6

Sorry Morten, this is not very obvious at the moment and we need to do a much better job in the UI. Actually yesterday we added a little info box to explain this, but, you need to click the pencil icon, and use:

{{attributes__Afmeld}} is not the value 1 (or true, whatever you set it to).

To do the unsubscribe you’d use:

{{attributes__Tilmeld}} is the value ??

Can you tell me what is contained in those 2 values when the user is subscribed and when the user is not subscribed? That might help me to give you some clearer info.

Hope that helps you move past this, and sorry for the trouble, we’re really trying to make the product as easy to use as possible. Failing a little here :upside_down: