Unanswered question keeps repeating every 40 minutes

(Bob) #1

Using the new question service, I crafted a yes/no question with:
Expire After = Never
Send Reminder = No
Skip Question = No

I left the question unanswered and came back later to find out the question has been repeatedly asked approximately every 40 minutes.

Is this a known issue?

I want unanswered questions to just stay unanswered until the user comes back to the bot.

(John Jackson) #2

No that’s not intentional, we’ll check it out @boblelle, thanks for report :+1:

(Sarah Palombo) #3

Hi Bob,

With Expire = Never set you should no longer see this message every 40 minutes. Unanswered questions will stay unanswered until the user comes back to the bot.

Thanks again :slight_smile:

Sarah

(Bob) #4

You all are awesome! Thanks for the quick resolution.