Turn off reminders

#1

Is there a way to turn off the timed message that reminds a user to answer a question?

1 Like
(Kellsey Shaw) #2

Hi, there isn’t a way to turn this off I’m afraid. Because the Bot can only listen for a period of time it prompts the user to answer the question before that period expires. Without these messages, there would be no way for the user to know when the Bot has stopped listening.

#3

Can we change how long the bot listens? Can I let the bot listen indefinitely?
In my case, I want to let the user take their time in their interaction with my bot. Currently, the reminders rush them and it does not give them a good user experience.

thanks

(Kellsey Shaw) #4

Hi Parveen,

If you want to enable the user to respond with something that should go into another process i.e. they answered X so you’ll ask a set of questions, you can use our shortcuts (on-screen button that doesn’t have reminders or a time limit) feature that we introduced recently. A shortcut allows you to trigger another flow so in this example, X would trigger a flow containing a set of questions.

Hopefully, this will suit your needs :slight_smile:

#5

Unfortunately, that doesn’t work for me. In all cases, I’m using a ‘ask question’ step.

Is there a way I can customize that reminder message?

(Kellsey Shaw) #6

Hi Praveen,

There isn’t a way to customise it as yet, sorry :slight_frown: