Trigger the correct flow

(Frédéric Buyssens) #1

Hi all,

We are implementing a bot with a lot of flows. But we can’t manage the trigger the correct flow.
We have triggers from different flows who resemble to each other, but need to trigger unique flows.

To make it clear with an example; if a user searches for “data” the “big data” flow needs to be triggered. But in our case the flows “data connectivity” and “data intelligence” are activated as well.

The question here is; how can we differentiate between triggers? Or how can we group triggers so only 1 unique flow will be activated, when one of the words of that group is being asked in the chatbot?

I have tried to use filters on the triggers, but I can’t manage to get it clean…

Thanks for your help

Frédéric

(Karen Barker) #2

Hi @Frederic_Buyssens :wave:

Hmm…:thinking: Unfortunately you’re getting caught with our Word and Phrase Matching. All the flows match on data and so they all trigger.

We do have an idea on our roadmap to allow this to be disabled. Please do pop over and vote for this idea. :thumbsup:

The only workaround I can think of would be to replace all the keyword triggers with Flow triggers and then have a Catchall Flow which has flow trigger actions which are filtered on the Trigger Message equalling “Big Data” etc. Without knowing the full set up though I do appreciate that this could cause other issues. :confused: