Hi there!
I am running the “message a human” template in one of my bots. I would like to give the opportunity for the chatter to go back to ex menu after ended chat. So when the chatter clicks “end chat” (default ending message) a message get trigged with shortcuts.
I would like to have the same possiblity for when a questions is answered wrongly x times and the bot by default says “i go away now” or similar.
There might be an easy fix i don’t know about, but i hope for a nice solution.
Thanks
Hi,
In our recently released Live Chat feature there is now a Live Chat Ended Trigger that you can use to send a message from the bot afterwards.
Unfortunately when a user either wrongly answers a question the flow is marked as abandoned so there isn’t any method you can use to retrigger the bot in this instance. You could have a catchall flow though that sends a message with shortcuts which will trigger on any unrecognised message a user sends the bot after failing to answer the question correctly. 
Is it possible to trigger a message after the bot sent a message. The bot sends a message and this message is triggering a new message? Through the filter function maybe?
Hi,
The only way for a bot to trigger a flow is to use the Flow service. Flow Triggers otherwise will only respond to a message received from the user.