Trigger live chat after 2 failed answers


Hi everyone,
is there a way to automatically trigger the live chat if the chatbot fails to deliver two answers or doesen’t unterstand the users input two times in a row?

(Nathan Stults) #2

Not just yet, but we are working on a feature that would enable you to do that right now. Should be ready in a week or two if all goes well.

1 Like
(Nathan Stults) #3


We just deployed a feature that gives you a lot of control in how you handle invalid answers:

For your use case, you will want to use the “New Abandoned Conversation” trigger in the Flow XO Utilities integration and filter on the Abandoned Reason “validation_failed”. The abandoned handler flow will simply start a live chat session.

Hope that helps,