Trigger Exact Words

(Jordan Ahli Bank) #1

Hello to the amazing Flow XO team,

I’m having a slight problem with the Flows running, here is an example on whats wrong:

For example, I have to flows, one Flow called ‘Main Flow’ and another one called ‘Detailed Flow’.
‘Main Flow’ is triggered by saying ‘Fast Cars’.
‘Detailed Flow’ is triggered by saying ‘Fast Cars Color’.

The problem is here, whenever I type ‘Fast Cars’ or ‘Fast Cars Color’, the first one ‘Main Flow’ is triggered always!

Is there a way to make the flow to listen to exact words, like I type ‘Fast Cars’ to trigger, but if I type ‘Not Fast Cars’ to not trigger?

Thank you
And great job so far!

(Karen Barker) #2

Hi there,

Unfortunately this is happening due to our Word and Phrase Matching algorithm. There isn’t a way to stop this happening I’m afraid with making the keyword triggers more unique. Alternatively you could offer the user shortcut buttons in order for them to be taken directly to the correct flow from a menu as opposed to typing in their requirement. :anguished:

We do have an idea on our roadmap here to be able to turn off the Word and Phrase matching that you might find useful to pop over and vote on.