Trigger a flow when abandoned

(Kurt) #1

I would like to leave a permanent message with shortcuts whenever there was a dropout. For example, suppose there is a question. The user, however, does not respond according to the validation options. So, according to my ask a question options, after 2 invalid answers, the flow is abandoned. In this situation, I would like to send a message that would keep permanent options for when the user returns to the bot. How to do this?

(Karen Barker) #2

Hi Kurt,

The only way to really achieve this is to trigger a different Flow before a question, set an Attribute in the 1st flow that updates when the user answers the question. In the 2nd flow you’d then want to Wait until the time that the question would have expired, check the attribute and then if the question hasn’t been answered you can pass back to the first flow and re-ask the question otherwise do nothing as the original flow will be continuing. :

#3

Hi @KarenBarker,

this is more expensive to do with tens of questions.

I suggested this: New Trigger Category for Events

(Kurt) #4

Yeah, my chatbot is full of questions. It would take too long. This other solution is much better.

#5

Hi @Gregorio_Rodrigues1, if you like my post please use like this post :yum:

If Suggestions have likes they will be rilevant