Is it possible to track where a new bot user came from, and thus adapt the bot experience accordingly? Say bot user A invites a non bot user B to provide some feedback - when user B arrives for the first time on the bot and gets started, can I then show that new bot user B automatically something pertaining to what bot user A wants to get feedback on?
Tracking where a new bot user came from
kellseyshaw
(Kellsey Shaw)
#2
Hi,
You’ve got a number of available outputs to choose from when a user triggers one of your bot triggers. You’ve got User Name (as it appears on the messaging platform that they are using), Bot Platform (Messenger, Telegram etc), Message, which is the exact message sent to the bot and Bot Name, which is the name of the bot.
If you need to carry information between flows, like what feedback the user was invited to give, you can use our Attributes service to store the small piece of information which can be used in any other flow.
So there’s plenty to go on 