SurveyMonkey collector does not work?

#1

I have tried to connect a specific collector to my attached SurveyMonkey trigger. When I try to pick a specific collector, I get the following error:

“The server encountered an unexpected error. Please try again shortly.”

When I look at the log history, I see the following error:

“Something unexpected happened and the request didn’t succeed.”

Any assistance would be greatly appreciated.

(John Jackson) #2

We’ve had some error notifications through about this. I’ll speak to the rest of the team and figure out what’s happening.

Thanks for trying out the product! :grinning:

(Sarah Palombo) #3

Hi there, Looks like a limit imposed by SurveyMonkey for the number of API calls that can be made. We’re asking for this to be increased and will update again once we’re updated. Thanks for your patience.

#4

Thanks for the feedback! We look forward to further updates on this topic.

Kimkinyona
WestEd

··· > On May 3, 2016, at 5:12 AM, Community Support wrote: > > > Community_Support > May 3 > Hi there, Looks like a limit imposed by SurveyMonkey for the number of API calls that can be made. We're asking for this to be increased and will update again once we're updated. Thanks for your patience. > > Visit Topic or reply to this email to respond > > To stop receiving notifications for this particular topic, click here. To unsubscribe from these emails, change your user preferences
(Kellsey Shaw) #5

Hi there,

Thanks for your patience.

SurveyMonkey has now resolved the issue and the integration is working again.

1 Like
#6

Great! Thanks so much!!

I will test it out this morning.

Kindest regards,
Kimkinyona

··· > On May 5, 2016, at 2:17 AM, Kellsey Shaw wrote: > > > Kellsey > May 5 > Hi there, > > Thanks for your patience. > > SurveyMonkey has now resolved the issue and the integration is working again. > > Visit Topic or reply to this email to respond > > To stop receiving notifications for this particular topic, click here. To unsubscribe from these emails, change your user preferences
#7

Hello Kellsey,
The good news: I am no longer getting the errors when I try to select a collector for my SurveyMonkey survey.
I was also able to get the SurveyMonkey trigger to work. Now on to solving the next bug in my workflow… :slight_smile:

Thanks for all of your assistance!

Kimkinyona

··· From: Kellsey Shaw To: kimkinyonafox@yahoo.com Sent: Thursday, May 5, 2016 2:17 AM Subject: [Flow XO Community] [Questions] SurveyMonkey collector does not work?

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| | Kellsey
May 5 |

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| Hi there, Thanks for your patience. SurveyMonkey has now resolved the issue and the integration is working again. |

Visit Topic or reply to this email to respond To stop receiving notifications for this particular topic, click here. To unsubscribe from these emails, change your user preferences