Stripe payment error - invalid key

(Ilaria Di Lecce) #1

Hello,
I’m trying to test the payment step of my flow and it occurred this error:
Invalid key: https://spreadsheets.google.com/feeds/list/16fZ75I2qhdfnFjeMkUad2ITfr3E0dQsY4yhFixGiE64/oybxwz/private/full/cu76f must be a string under 40 characters

Do you know what it means and how can I resolve it?

Thanks

(Daniel Beckett) #2

Hi @Ilaria_Di_Lecce

It sounds like there’s a problem with your connected Stripe account.

Please can you try connecting the account again? You can disconnect your current one by going to the ‘Accounts’ menu.

1 Like
(Ilaria Di Lecce) #3

Hello, actually the same error continues to occur to me. Is there a way that enables me not to disconnect my account every time?

(Daniel Beckett) #4

Hi @Ilaria_Di_Lecce

The account shouldn’t really disconnect unless your credentials are revoked.

Have you been changing passwords or any account settings lately? You may be best reaching out to Stripe’s support team to check with them why your connected account is losing authentication.

Edit: Just to check, this is happening on the payment action, not another action?

(Ilaria Di Lecce) #5

Yes, it happens only on the payment action. I’m reaching out Stripe’s support