Stop welcome Message

(Eslam M. Ayad) #1

Now I am linking flowxo and api.ai in the same time with my messenger bot
api.ai for logic
flowxo for flows
i don’t want the welcome message “Hello, this is [bot name].” show to the user unless he write the suitable word that trigger a flowxo flow

can i do this

(Karen Barker) #2

Hi Eslam,

Unfortunately it isn’t possible to turn off the welcome message unless you’re using a “catch all” message. A possible work around for this is to do a catch all message and then filter on the trigger word to launch the “new message” flow. :thumbsup:

(ality) #3

Can you please this furthur?

(Karen Barker) #4

Hi,

When you set up your bot you can check the box that states “Show the welcome text even if a catch-all trigger is found”, however, by default on a catchall flow the welcome message doesn’t show.

Therefore, if you want to not show a welcome message at all then you will need an additional catch all flow to deal with any messages sent to the bot that aren’t covered by your keyword triggers. This flow could then do nothing, display a menu etc.

When we search for which flow to run we look through keyword triggers first and then fall back on a catchall trigger.

Hope this helps. :slight_smile: