Stop the flow because there is already a human response.

(Mexcom) #1

How can I stop the flow if one of my human operators has already responded to the customer from the facebook portal?

(Nathan Stults) #2

There are two ways.

You can go into the Live Chat tab in Flow XO and start a live chat session with the user. This will stop bot interactions. You can also set up the Facebook Inbox as a Secondary app, and then simply move the conversation to the Inbox. Details about that can be found here: