How can I stop the flow if one of my human operators has already responded to the customer from the facebook portal?
Stop the flow because there is already a human response.
nathan
(Nathan Stults)
#2
There are two ways.
You can go into the Live Chat tab in Flow XO and start a live chat session with the user. This will stop bot interactions. You can also set up the Facebook Inbox as a Secondary app, and then simply move the conversation to the Inbox. Details about that can be found here: https://support.flowxo.com/article/237-facebook-handover-protocol