Starting out - How to setup a knowledge base so the bot can read things out

(Botdude) #1

Looking to see how to setup a bot so it can read a document and display data, would like to support a Knowledge base and then go further with the bots.

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(Karen Barker) #2

Hi there,

You could definitely create this scenario with a bot. You’d need to make sure the knowledge base is in a form that the bot could read. The easiest thing for this would probably be to use a database for this. We have an integration with MySQL or for a lighter approach you could use Google Sheets or Smart Sheets. The bot would be able to search for the corresponding row to and return the answer to a user.

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(George) #3

For a 100 items knowledge base, do you think creating a database (on Google Sheets) is the best approach?

Moreover, my coworker used a simpler way (Question and Answer). However, we see some problems: slow speed, needs to be asked exactly the same way as added.

I believe the chat bot should be more “smart”. For example, by reading some keywords, it can decide which answer from the knowledge base is the most suitable to display.

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