Split agents by location

(Martin Albarracin) #1

Hi team

I’m developing a chatboot, it will use by a differents locations in a country, my question is; I want to split the agents that respond some chatboots by location for example if the user choose the location 1 just the agents associated with the location1 respond to this location

I was thinking maybe we can split by flows or by Chatboot
for example I have 3 chatboots/flow

  • item1
  • item2
  • item3

and 3 agents

  • Agent1
  • Agent2

I want to just the Agent1 respond the messages for item1, the Agent2 just respond the item2 … etc

(Nathan Stults) #2

I’m sorry but this is not currently possible with Flow XO. We don’t have a way to distribute chats to different agents based on criteria, although this will be coming in the future (no ETA yet though).