(SOLVED) How to connect a flow or message to a bot menu item (button)?

(Tommi Partanen) #1

Hi,
I’m new to Flow XO and trying to get my head around the logic of it. I’ve been checking out the sample flows and the ‘Welcome & Help’ flow has the following tip on one of the messages printing out the bot menu:

[Template Tip: Edit the shortcuts below to point to your flows, or describe the things your users can type. You could also try a card set here instead.]

How can I launch a specific flow or a message from a button?
Example of a bot menu:
Button 1 ==> Flow 1
Button 2 ==> Flow 2
Button 3 ==> Message X
Etc.

I wasn’t able to find the answer to this simple question or maybe I’m just missing something in the UI. :stuck_out_tongue:

(Karen Barker) #2

Hi @tommip,

The buttons actually work like the user sending a keyword message. Therefore if you enter the same word for button 1 as the flow trigger for Flow 1, a user clicking the button will automatically trigger Flow 1 etc.

So if your shortcut button is for instance “Support” you’d need a flow with a keyword trigger of “Support”.

I hope this makes sense. :slight_smile:

(Tommi Partanen) #3

Hi Karen,

Yep, thank you. It took me a while to make the connection between {{user_is_asking_a_question.group}} variable used in the example flows and the triggers.

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