SMTP Send mail back to bot

(Louis Springer) #1

Hi, im using smtp feature to send an user message to an email helpdesk.

After the helpdesk received the email in his mail box, i need send the helpdesk answer back to bot user.

What the e-mail address i need fill on “from” field of smtp feature? Is {{user_response_path}}@flowxo.com ?

(Beth Madden) #2

For Facebook Messenger, I used the (Messaging - Send Message to Email) flow to send the email to a Help Desk, they can then hit reply and it sends the email response back to user, also provides the ability to reply back and forth. Hope that helps.