Set specific keywords for a trigger

#1

Hello,

I wanna set specific keywords for a flow, so at anytime that the user ask a question contain these keywords, the bot will trigger that flow. Thx.

(Karen Barker) #2

Hi @Bahaj,

You’ll need to use the “New Message” trigger to do this. When you’re setting this up you’ll be shown a field called “Words or Phrases” and you can add all your keywords in here. Then when a user types one of these to the bot this flow will trigger :slight_smile:

#3

I used it and it didn’t work.

My bot has a main menu, in the main menu there are 6 choices. If the user clicked one of the choices, the bot will redirect the user to another Flow based on the choice that was clicked. The method that you included in your reply is working in the main menu, but is not working in the other Flows. Is there a way to make it works? Thx.

(Karen Barker) #4

Hi,

When you say there are 6 choices are you using an Ask a Question action or a Send a Message action? Ask a Question will store the choice as an answer that can be used as an output in another action, in this instance you would then need 6 different Trigger a Flow actions which are filtered based on the users answer to the question. Alternatively, if you use a Send a Message shortcut button, then these work as key word triggers to other flows, so as soon as the user clicks the button it will trigger the matching flow. :slight_smile: