I created a Chatbot responding to typical FAQs. As the bot is not a real artificial intelligence there are still some questions left, he can’t give an answer to.
In this case, I want the bot to give an answer which leads to our customer service.
At the moment the welcome text and the default answer are both the same. Is there any possibility to separate these two answer, so that the bot welcomes the user but is also able to react on incomprehensibility with a different answer leading to the customer service?
Thanks in advance for your help!