I was wondering if anyone could offer some help on sending a follow up message to users after they have engaged with a bot.
I’ve recently set up a chatbot on Facebook messenger which was a series of questions to test people on their CPR knowledge. I wanted to send a follow up question a month later to everyone that reached the end of the chatbot about how confident they’d be performing CPR. I was planning on doing this by sending a broadcast message. Would this be the best way to go about this? Everything I’ve read says it will only send to 'active users’.
I guess my question is what is meant by an active user?
When I set up the broadcast it was only finding one potential user, does this mean the message would only be sent to one person? There was about 1.5K people that triggered the bot in total.
Would appreciate any advice.
Thanks very much for your help!