"Send Message to Email" receiving weird reply

(jaeden) #1

Hello everyone,

I use this “Send Message to Email” --> https://prnt.sc/tuy3h7
So I can receive notification through email when live chat is up.
But when I reply directly through email. It sends my reply together with the
previous email message --> https://prnt.sc/tuxv0p
in the reply in chatbox. How do I hide the previous message?

(Nathan Stults) #2

That is not correct behavior - can you send the details of your flow to support@flowxo.com so we can investigate?

(jaeden) #3

Alright sure, thanks for directing me