Send A Message Requested Resource Not found

(Brendan Bell) #1

I have a broadcast that is invoked via a webhook. It has a filter based on some attributes. The flow then reads and writes to a google sheet. Finally, it sends a message that contains what was read from the google sheet.

Quite often, around 50% of the time, the send message action fails with the following error: “The requested resource /Services/ISca6686f1a12341bd8ffebde471bc9157/Channels/CH5a0026c341b94fa793ffcfe86b7dee79 was not found”.

Anyone have any ideas? Sending a message is used often in other flows and I have never come across this issue.

(Daniel Beckett) #2

@BrendanVadacoraBell

If you’d like to share your flows with the support team by emailing:
support@flowxo.com

We can take a look over there and try to figure out what’s going wrong here. :slight_smile:

(Brendan Bell) #3

Thanks, will do :slight_smile:

(John Jackson) #4

Hey Brendan - this is Web Messenger right? Sessions expire after about 30 days, and after that time you would see this type of error. If you broadcast more than once and you get this error back, the user will be marked as ‘bounced’ and your next broadcast won’t send to this address again. So it’s eventually handled for you. Does that make sense?

(Brendan Bell) #5

Hi @johnjackson,

Thanks for the response. It’s going through to Facebook Messenger. The sessions are only a day or two old. The second situation sounds more likely as I have been broadcasting many times for testing. Any way around it? Or, if not, any suggestions for load testing a broadcast? i.e. a broadcast to many “fake” users?

(John Jackson) #6

If you’re only using the WM for broadcast, you can choose the bots you want to broadcast to when you set up a broadcast trigger.

That would allow you to only broadcast to Facebook Messenger. I know that error message is only WM users.

(Brendan Bell) #7

Yeah, I’ve only got that one bot registered, so doing that at the moment :slight_smile: Support it checking it out though, so hopefully, some light is shed on the issue.

(Fabio Feubli) #8

Hi @johnjackson . I have a similar problem: I use an email trigger to broadcast a message. The email verification was successful. But if I send an actual email the bot retries a couple of times to broadcast the message (and unfortunately used the entire amount of free flow runs) - always without success and always with the error message that a requested resource was not found. Have you got an idea? Thanks and best. Fabio

(Karen Barker) #9

Hi Fabio,

Please can you write in to support@flowxo.com and give as much information as possible - screen shots of the error, if you can share the flow too that would be great - click on the private button at the top of the flow, make it private and send the URL to me. Once we’ve got more information we should be able to take a look into this for you. Thanks :slight_smile:

(Fabio Feubli) #10

Hi @KarenBarker,

I will share the flow with you in a minute.

Attached you will find a screenshot.

Best,
Fabio

16-11-2017 14-47-59.png1017×521 20 KB

(Fabio Feubli) #11

16-11-2017 14-46-40.png1574×248 15.5 KB

(Sarah Palombo) #12

Hi Fabio,

The limit reached will let you know that you’ve reached your limit of interactions. If you just check in your Profile > Usage.
The details will let you know which users successfully received your broadcast

Hope that helps !

Sarah