Route SMS to specific response path

(Kurt) #1

I need to send a SMS message to a cell phone. When the person responds to the SMS, I need to route this response directly to a user’s bot, that is, to a specific response path. How to do this?

(Karen Barker) #2

Hi Gregorio,

Is the bot you’re routing the message back to always the same bot or will it be a differnt bot each time?

If it’s the same bot then you just need to send a message to that bot and look in your interactions to grab the response path. You can then set up your message to send to the specific response path. Click the link shown in the red box in the image below:

Response path.png806×484 13.8 KB

You’ll then get a box that you can paste the users response path into.

Alternatively if you are wanting to send back to multiple users, you could set up a database - perhaps using Google Sheets, which links response paths with mobile numbers. This could then be searched when a text is received and the the response path can be manually set as above using the result from the database search.

I hope this helps. If you’ve got any questions please don’t hesitate to ask. :slight_smile: