Restarting and resuming conversation in facebook messenger

#1

Hi Team,

I have a few questions for your Messenger:

  1. Will the ‘Get Started Button’ still be visible by default?

  2. How can we Restart a conversation? Do we ALWAYS need to delete the conversation/cache for this to happen? Don’t we have a ‘Restart Button’ for this?

  3. Is it possible to ‘Resume’ a conversation without restarting it?
    example: The person did not reply for an hour or more, can we go back to the existing conversation and continue with this restarting automatically?

  4. Is there a possibility to delay the timing of the proddings? (e.g. “Just a reminder to answer my question…”, “You did not answer so I’ll go away for now…”)

  5. Can we also edit these proddings?

Thanks!

(Daniel Beckett) #2

Hi @ianamac,

Answers to your questions below. :slight_smile:

Will the ‘Get Started Button’ still be visible by default?

Yes. This is currently a requirement from Facebook for bots on the platform.

How can we Restart a conversation? Do we ALWAYS need to delete the conversation/cache for this to happen? Don’t we have a ‘Restart Button’ for this?

To clear the chat history in Facebook Messenger a user would need to click on the ‘cog’ symbol for the chat and then select ‘Delete’.

Is it possible to ‘Resume’ a conversation without restarting it?

Yes, so long as a question hasn’t expired.

Is there a possibility to delay the timing of the proddings? & Can we also edit these proddings?

The Ask a Question service includes customisation for the validation message, reminder prompt and expiry message. You can also change the expiry time for a question.

#3

Hi Daniel,

Thank you so much for responding to these. Just adding a few more:

How can we Restart a conversation? Do we ALWAYS need to delete the conversation/cache for this to happen? Don’t we have a ‘Restart Button’ for this?
Daniel Beckkett: To clear the chat history in Facebook Messenger a user would need to click on the ‘cog’ symbol for the chat and then select ‘Delete’.
IanaMac: What is the ‘cog’ symbol? Does this mean that the user would need to do this manually and there’s no automatic way for this?

Is it possible to ‘Resume’ a conversation without restarting it?
Daniel Beckett: Yes, so long as a question hasn’t expired.
IanaMac: Can adjust the expiry time for this? Can I set this to ‘never’?

Thanks again!

(Daniel Beckett) #4

There’s no automatic way to clear the conversation history. It’s something that the user would need to manually do.

The question expiry can be set to never. All of the customisation options can be accessed by editing a question and clicking on the ‘Customize reminders and expiry’ button:

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#5

Thanks a lot Daniel. Will let you know if I have further questions. :slight_smile:

#6

Hi Daniel,

Just some additional questions.

  1. Is it possible to save all given information in google sheets even if the user did not finish the entire conversation?

  2. Is it possible to record the number of conversations regardless if they finished this or not?

  3. Can we get the link of the conversation and include this in an SMTP email?

Thanks! You guys are really helpful. :slight_smile:

(Daniel Beckett) #7

Is it possible to save all given information in google sheets even if the user did not finish the entire conversation?

For a flow to continue it requires that an action be completed (or filtered out) so if you had actions at the end of your flow to pass data into a Google Sheet after all questions had been asked then it would require the user to reach that point in the flow for the actions to start.

You could pass the information into Google Sheets after each question is answered rather than waiting until the end - this way you still have some data if the user abandons the conversation with your bot.

Is it possible to record the number of conversations regardless if they finished this or not?

You can track this in the Interaction Logs and Analytics. If a user abandons a flow then it will be shown here too.

Can we get the link of the conversation and include this in an SMTP email?

There’s no built in feature for this but you could include outputs from questions in an email action through the Messaging, Gmail or SMTP services.