I have successfully implemented Facebook Comments Web Tool and noticed a siginificant delay between the time of the FB Post comment and the reply from FlowXO.
What is the expected delay? What controls the delay? Can we modify the delay?
Is there a plan to implement BOTH a private message and a public comment (from the page)? I believe one of the ways to increase engagement is to show a public reply from the page that says something like: “Thanks for the comment, please check your Messenger for our private reply.” This would show others that the page is responding and may encourage more people to make a comment.