Hello Botmakers !
I would like to ask how can I respond to an individual user?
For example, a user ordered pizza, I would like to send him a message when the pizza is going to deliver.
I know how to use RSS broadcast, but seems it can only send message to all users. If I know the Facebook user ID, could I send the message to that user by some method, e.g. webhook?
Many thanks.
Using the pizza scenario, how is the user placing their order? Are they phoning, using an online system or talking to the bot?
To send a message to a user on Facebook they would’ve had to have talked to your bot first so that you have their response path. It’s possible to save response paths to something like Google Sheets and also save the user ID/name so that you can reference it and pull back the info when needed.
I might be able to offer some clearer suggestions once I have a better idea of the process that you’re using.
Thanks,
Dan
Hello Daniel, the user place the order by talking to the bot.
After the user placed order, we will arrange the delivery and we would like to send a message to the user by using a PHP/MySQL backend : “your pizza is delivering to you”. May I know is there any idea how to achieve it ? I think I need to setup a broadcast mechanism here ?
Many thanks.