Reply to Keywords

(Don Jordan) #1

So how do I set up messages based on specific Keywords ? for example, if someone just types THANK YOU or Where are you? etc etc. rather than just a canned catch all statement

(John Jackson) #2

You’ll want a Bot > New Message trigger for that, and list the words/phrases you want to trigger on.

(Don Jordan) #3

But then where do I write the message that I would respond with?

(Sarah Palombo) #4

Hi Don :slight_smile:

I know Dan in the support team has been sending some support so hopefully this one is boxed off. Of course the basic principles is always a trigger and an action. The trigger could be a keyword and the actions are what you want to happen (we refer to these as tasks)

If i have a keyword trigger [Subscribe] - My action might be to ask which category a user want’s to subscribe.

Let us know if you need some more support.

Sarah