Refreshing image size in card

(Philip Mccarthy) #1

Hi
I have a flow (attached to FB Messenger Bot) that sends a card with an image. The image is displayed from a URL stored in a Google Sheet. The URLs are of images stored in my Dropbox account and shared publicly so access is not an issue. The images I’m displaying are of fish and so are all sorts of different dimensions and sizes.

I’ve read the following topic and so have a good idea of how to get the dimensions right:

However if I don’t get the dimensions right first time round, it appears the image gets cached up because no matter what changes I then make to the image stored in Dropbox, the resized image is still not picked up by my flow.

How can I get the image to ‘refresh’?

Thanks, Phil.

(Daniel Beckett) #2

Hi @Philip_Mccarthy

Under ‘Image URL’ there’s an image preview with an ‘X’ symbol at the top left corner. If you clear the image using that and add the URL again does it pull through the latest image? To make sure you have the right image address you might want to also right click it and ‘copy image address’ (on Chrome) and then try adding that one.

If all else fails I’d try and reupload your resized image which should give it a new unique URL to put into Flow XO.

(ality) #3

I am having a similar problem in that my image urls are dynamic (they use data from the users answers to pull an image). However there seems to be caching issues with that. Is there anyway to reset the cache on dynamic urls?

(Daniel Beckett) #4

Is the URL the same for each image? I’m guessing that you populate the URL into the action by using an output from an external database or Google Sheet?

(ality) #5

No every image has its own unique url. So a user picks a job then a that job corresponds to the image. However it often adds a duplicate image to the card, even though the urls are different. So it appears to be something stuck in the cache (if u go to the urls that are in the logs, the images are different)

(Daniel Beckett) #6

Could you please contact support@flowxo.com with some example of this happening in your flow(s)? We can hopefully get to the bottom of this then :slight_smile: