Push Notification doesn't go out to all subscribers (Messenger)

(Thom Nagy) #1

I have created a Push Messaging bot to send updates to our subscribers for the page https://www.facebook.com/tageswochebot/.

When sending a Push to the specified email adress, it goes out to most of the subscribed users, but three or four of them don’t get anything even though they didn’t change their subscription status in any way.

Any idea why this happens?

(Kellsey Shaw) #2

Hi Thom,

If the users have stopped the bot this would prevent them from receiving the updates.

(Thom Nagy) #3

I understand that. However: They didn’t change anything (neither subscription status nor bot).

(Kellsey Shaw) #4

Hi Thom,

Just so that I can understand where all the information has come, please can you let me know the following:

  1. How have you confirmed that the user is subscribed
  2. How are you confirmed that the user has not unsubscribed
  3. How have you confirmed that the bot has not been blocked/stopped
(Thom Nagy) #5

Hi Kellsey

Thanks for taking time to answer my question.

  1. I’ve seen it in the message logs
  2. Same as 1)
  3. I’ve talked to the people (it’s a small internal tst for now, with 15 participants)
(Kellsey Shaw) #6

Hi Thom,

Have you compared the user’s current response path to the response path that the bot is using to send the message to them? They should be an exact match.

If the user triggers your bot you’ll be able to obtain the current response path.

(Thom Nagy) #7

If the user triggers your bot you’ll be able to obtain the current response path.

Where can I check this? In flowxo.com?

(Kellsey Shaw) #8

It will be in the logs. You’ll see the Found New Item which is the trigger item and the response path will be shown there.

In the logs for the flow that you are sending the updates from, where you’ve seen the logs showing the message was sent to a user (who hasn’t actually received the message) you’ll find the response path that is being used.

You just need to compare them to see if they match. If they don’t the user needs to subscribe again so that the new response path can be added.

(Thom Nagy) #9

Ok, seems to be the right track.

Now: Is there any way to identify a user based on their response path?

But still: This behaviour seems odd to me, as these people have made the correct interactions to subscribe and haven’t changed their subscription status in any way since that initial interaction.

(John Jackson) #10

If you wouldn’t mind, it might be worth starting from scratch and this time taking screenshots of the logs as each user subscribes, then getting the log screenshots as messages come through showing the missing notifications.

That way if you can then send these to support we’ll be able to look into the issue in more details.

Sorry you’re having trouble with this.