Problems with ask a question

(Robert Cavalcante) #1

Hello guys,

I have another question for you:
I have an “Ask a Question” with 3 Choices configured. If the user does not choose any Choice and write something, the “Custom Validation Message” is shown and the question is sent again with the choices again. That’s okay.

But, If the user doesn’t click again on any choice, the custom validation message is shown again and the question is displayed without the choices.

This message has 5 error tries configured and only the first and the second try shows the choices. Why?

Thanks,

Best regards,
Bob

(Karen Barker) #2

Hi Bob,

Thanks for bringing this to our attention. I’ve recreated the issue and I’ll get this raised to the development team immediately. I can’t however at the moment give an indication of when this will be fixed, but as soon as it is I’ll let you know. :slight_smile:

(Robert Cavalcante) #3

Ok !

Thanks for the quick reply,

Bob

(Robert Cavalcante) #4

Hey guys,

Did you have an ideia when it’s going be fixed? @KarenBarker

Thank you!

(Karen Barker) #5

Hi Bob,

I am keeping an eye on this and as soon as I do have any further information I’ll let you know. Unfortunately at the moment I can’t give an ETA though but we will get it fixed as soon as possible. :slight_smile:

(Robert Cavalcante) #6

Ok !

Thanks for the quick reply,

Best regards,
Bob

(Karen Barker) #7

Hi @Robert_Cavalcante,

I can confirm that a fix for this has now gone live. Give it a try and if you have any further issues please don’t hesitate to let us know.

Thanks :slight_smile: