Problem with Slack

**11142** · September 16, 2019, 8:38am

Slack bot does not see user name. Few days ago everything was ok. What could be the problem with?

**nathan** · September 16, 2019, 6:53pm

Hello,

I just re-tested our internal slack bots, and am seeing the slack username. Is this an existing bot or one you just set up? (Trying to figure out how to re-produce the issue).

Thanks!

Nathan

**11142** · September 16, 2019, 8:46pm

Hello,
It happened with existing bot. Everything was ok before.

**nathan** · September 16, 2019, 10:17pm

I can’t seem to reproduce it. Maybe the slack app needs to be re-authenticated or something similar. You may want to try re-adding the app into your account. It doesn’t seem to be something inherently new with how Slack is working, however, because we are definitely getting the users id, handle and name in the responses.