Postback button usage

(Anish Duggal) #1

Looking for some information on how a postback button in a custom request generated card set will work.

I need to trigger a flow when someone clicks on the QUOTE button and send the product stock number in the postback so the customer service agent knows what to quote on.

Will this work with the current setup or do I have to do anything extra

Thanks

(Karen Barker) #2

Hi Anish,

When creating a postback button through a custom request you will have:
`“type”: “postback”,
“title”: “Design”,
“payload”: “USER_DEFINED_PAYLOAD”``

The Title is what the user will see on the button and the payload is the value sent and therefore the keyword trigger of the next flow.