Pause a bot while a human intervenes in FB messenger?

#1

Hi,

In the scenario where the conversation path is between the bot owner and another person, is there a way to make the bot “pause” or stop responding to a specific response path?( so that if the owner starts responding directly through the Facebook conversations interface that you access when you go to the Facebook page and you can see all the conversations the bot is having).

Thanks!

(John Jackson) #2

You can set an attribute as a sort of flag (pause: true), and then in your trigger, filter on the attribute (pause does not equal true).

That way, your flows will only trigger as long as you don’t have that flag set.

I did write up a tutorial on setting up a ‘human takeover’ scenario that defers messages to our messaging service if a flag is set (link below). Might be useful for some pointers. Although what you’re talking about here is actually a simpler.