Only 5 FB pages?

**Roman_Shlyapkin** · October 10, 2018, 11:52am

Hi,

I have 6 facebook pages, but FlowXO sees only first 5 of them. I what to create a new chatbot with page number 6, but I couldn’t. Is it a limit or a bug?

**KarenBarker** · October 10, 2018, 12:52pm

Hi Roman,

You should be able to view more than 5 pages. I’m not 100% sure what the maximum is but I do know that it’s quite a lot. I have 6 on my account which all show up in the drop down list for me.

Can you double check that you are an administrator on all the pages please? If you aren’t an admin then the page won’t show.

**Roman_Shlyapkin** · October 10, 2018, 1:16pm

I am 100% sure, that I have administrative rights.
I will send you screens by email.

**Roman_Shlyapkin** · October 10, 2018, 1:22pm

I’ve done one experiment, created one more page on Facebook and still have only 5 options in FlowXO instead of 7.

**DanielBeckett** · October 10, 2018, 1:44pm

Hi @Roman_Shlyapkin

Could you take a look at your Facebook page settings in the ‘Page roles’ section? You should be listed as the admin for the page for it to show in Flow XO.

Here’s an example:

**Roman_Shlyapkin** · October 10, 2018, 1:49pm

Hi @DanielBeckett
I’m the admin in all my pages

**DanielBeckett** · October 10, 2018, 3:09pm

As a quick test could you please try signing out of your Facebook account and Flow XO account and then signing back into Flow XO and try to add the bot to your page again?

**Roman_Shlyapkin** · October 10, 2018, 3:21pm

Unfortunately it’s not working, have just done, but still see the same 5 pages, not 7.

**DanielBeckett** · October 11, 2018, 11:04am

Hmm, strange. There’s definitely no limitation in Flow XO which restricts it to 5 pages. So long as you are the owner and primary administrator of the page it should show.

What type of page have you setup? Have any of the page settings been modified?

**Roman_Shlyapkin** · October 11, 2018, 11:38am

I think there is a problem between FlowXO and Facebook. FlowXO doesn’t see any new Facebook account. I deleted one old page on Facebook, so I have now 6 pages (4 old and 2 new). FlowXO sees only 4 old pages.
I’m admin on all Facebook pages.

It’s difficult to say, what is criteria for “new account”. How may I help you to understand the problem and to fix it?

**DanielBeckett** · October 11, 2018, 1:29pm

When you say that Flow XO isn’t seeing any new Facebook account do you mean that you’ve tested from multiple Facebook accounts?

Please can you also let me know what type of Facebook page you are setting up, e.g. Business or brand / Community or public figure and then what type you select within that.

**Roman_Shlyapkin** · October 11, 2018, 1:48pm

I wrote wrong, sorry, I tested from one FB account different pages. All my pages are business, type - education online (or something like that, I couldn’t find this information in settings).

**DanielBeckett** · October 11, 2018, 1:52pm

On page settings, in the ‘General’ section is the Page visibility set to ‘Page published’? Have any restrictions been set on the page too such as Country restrictions or age restrictions?

**Roman_Shlyapkin** · October 11, 2018, 1:57pm

I see no restrictions

**DanielBeckett** · October 12, 2018, 10:37am

Hi @Roman_Shlyapkin

We’re so far unable to recreate this issue.

To help get an answer we’ll pass this over to Facebook’s support team to see if they can provide more info. I’ll let you know once we’ve heard back from them.

**Roman_Shlyapkin** · October 12, 2018, 11:01am

Thank you, @DanielBeckett,

I will be waiting for the new information…

**Roman_Shlyapkin** · October 15, 2018, 7:07am

Hi @DanielBeckett,
I fixed the problem in my facebook account - settings - business integrations.

**DanielBeckett** · October 15, 2018, 7:50am

That’s great. Thanks for sharing the solution @Roman_Shlyapkin