No Response from Telegram

(Bryan Song) #1

Hi I manage to get my bot running using the Track Parcel Template. However when i try inviting it to a group chat it trigger once and and stop after that. restart is useless. My group chat is on inline is set and privacy is disable.

The worst thing the direct chat with the bot also stop working. I got to delete the chat and reenter a new token for the direct chat to work. But when i use the group chat feature it start breaking again

Please advise

(John Jackson) #2

I can’t tell for sure but it might be some kind of bug. Please would you mind emailing support and giving them the flow ID (the URL in the browser when you edit the flow), and the date/time when you tried to interact with the bot.

We’ll be able to look into this for you. Thanks :+1:

(Bryan Song) #3

Hi John Thank you for assisting i have forwarded the flow url to the
support hope to hear from them soon

(Bryan Song) #4

Try it again today. Yes when i trigger the bot in the group chat it start breaking again. it will take 1 take to resume

(Bryan Song) #5

I have sign up with a paid sub hope you can resolve this

(Kellsey Shaw) #6

Hi Bryan,

Thanks for signing up :thumbsup:

Our engineers are investigating this problem at the moment. We’ll give you an update as soon as we can :slight_smile:

(Kellsey Shaw) #7

Hi Bryan,

I did email you earlier today but wanted to respond on here to for anyone else that may be looking out for an update.

The Telegram group chat issues are no fixed :thumbsup:

(Bryan Song) #8

Impress with the speed. A big thank you.