New chatbot, old company page - no trigger

(Optim Birou) #1

Hi there
one of the most strange thing happend. I made a bot connected to my app facebook. all data set corectly. the app FB was then linked to a company FB page (a very old one, around 7 years). i made also a flow with a chatchall trige and a test message action. when i get fist message i can see the greeting messege of the bot. (so there is a connection). yet when i type no respons. NO TRIGGER also in the flow.
is it becouse i used an other bot before (chatfuel) andmight be a webhook retention on my FB page?
or becouse its an old one?
comunication is on: i can see greeting text and also persistent menu. yet there is NO TRIGGER when i type something

thx for your help

(Optim Birou) #2

i also tried the bot on other FB pages and they worked VERY WELL.

(Optim Birou) #3

update: i tried test console and its working
this means that facebook app or facebook page is blocking something

(Karen Barker) #4

Hi there,

Can you please go to the Facebook page with the problem, navigate to Settings > Messenger Platform and see if there are any other subscribed apps such as from Chatfuel that could be causing issues.

If this doesn’t help it would be worth disconnecting the bot within Flow XO and recreating it to ensure all the webhooks are set up correctly.

If you’re still having problems please do let us know and I’ll be happy to help further. :slight_smile:

(Optim Birou) #5

i did delete chatfuel from messenger platform. only my app is there and the standard inbox app (from facebook)
yet no luck. :slight_smile:
disconected and connected several times
i think is from my page, other pages work fine with the same app, bot and flow

(Daniel Beckett) #6

Hey @Optim_Birou,

Out of interest, when setting up a new bot for the page, did you ever try using our page only method or was it always the page and app method?

(Optim Birou) #7

i did also page only method but the same thing.
first message with greeting text is send, yet no other to work for chatchall flow trigger after.

(Karen Barker) #8

Hi,

Just to make sure, but are your flows listening to all bots or have you made sure they are listening to the bot on that page? :confused:

(Optim Birou) #9

yes i did. they are listerning but on any other fb page i tried
on that particular one: no respond
i asked also fb support
waiting for their answer