Messenger: This person is available right now

#1

Hi,

When a user blocks the ability of your Messenger Bot to send him/her messages, by clicking the the “Turn Off” messages, if that user also deletes the bot conversation. The next time that same user relaunch the bot and click on the “Get Started” button, the bot doesn’t launch and the user sees this message: This person is available right now.

The solution to this from Test is to turn on messages and click on Get Started and everything works again. On Desktop, it’s easy to do so. But on Mobile, the user stays stuck on the Get Started screen (see below) and thus can’t access to the option to turn the messages back on and unblock the bot.

Any solution to bypass the Get Started screen on Mobile in order to unblock and turn on messages??? @KarenBarker @DanielBeckett

Thanks

(Daniel Beckett) #2

Hi @Kloic

Unfortunately this is more of a Facebook issue. We don’t really have any control over their UI and there’s no way to circumvent the block since the user is the one that put it in place.