Messenger Customer Chat Problem

(Sioulis Nick) #1

I added the script and the code to my website succesfully.
The button works fine until someone presses the “Chat”.

After that when you reload the page it “auto scrolls” the page to it’s bottom and then the chat button appears!
When problem occurs it happens to all pages you have added the code and cannot do anything to stop it.

I have tried all the different options of the button (minimized, open…) and it does the same to all

Is there any way to fix it?

and a small suggestion, when in mobile and someone press the “Chat now” is better to open the messenger app than a messenger tab in browser

(Sioulis Nick) #2

i forgot to mention that this happened to Chrome browser,
just now i have tested it in firefox browser and it seems no problem at all!

(Karen Barker) #3

Hi Nick,

Would it be possible to share a link to your site so we can see exactly what’s happening?

Thanks :slight_smile: