Messenger - Call button in card

(David Garcia) #1

Hi there, so I have been making good progress in creating the bot and I have now stumbled upon the deeper branches of customer service actions in Messenger.

Out of several options the user can choose in a card set, one is to call the customer service by phone.
Is it possible to make this happen through Bot > Send a card set > _________? Or do I have to start completely differently?

Here is the link to FB api references, if it’s any help:
https://developers.facebook.com/docs/messenger-platform/send-api-reference/call-button

Thank you very much. (Quick note: Not a developer)

(Kellsey Shaw) #2

Hi David,

That’s not a feature that we have currently but we are always looking to improve the service so we’ll keep the suggestion in mind and if enough users want the user, it could very well end up on our Road Map.

In the meantime, why not check out our Messaging service. The service lets a user start a conversation with an agent.

It actually uses email on the back end which is really handy when you don’t have an agent available (out of hours etc) because you can let the bot respond to say someone will be in touch soon and you can reply to the user (delivered via the bot on Messenger) when you can. :thumbsup:

(David Garcia) #3

Thanks Kellsey, Messaging does look great and very useful.

In this case the call option would have put users in contact with one of our clients call centers available 24/7.

Given that there is code in the fb messenger api references, would it not be possible to inject that code? Or am I just being naive? ^^

Thanks again for the support

(Kellsey Shaw) #4

Hi David,

Sadly, it’s not that simple. You need a token with permissions etc to make requests to the messaging platform. That’s not to say it’s not possible using our Webhook service but you would need to construct the JSON request yourself.

If you feel comfortable enough with trying to piece together a JSON webhook, why not give it a go :slight_smile:

(Ryan McGuinness) #5

Hi David,

I’ve had a go at making link, feel free to install the Flow to your account.

You just need to add your page access token and amend the phone number to the number you require. (Including the country code)

Hope this helps,

Ryan. :slight_smile:

1 Like
(David Garcia) #6

Thanks Ryan!

It looks ‘easy’ now. Believe me I wouldnt have managed to get there by myself, though. Will try it out and revert.

(Peteredel) #7

Ryan, the provide link is not working anymore. Can you provide the info again? Thanks

(Sarah Palombo) #8

Here’s an example you can click and install don’t forget to pop your token in :wink:

Hope that helps

Sarah

(Kurt) #9

is there an easier way to get the token? Especially if I do not use the Set Up Using App

(Kurt) #10

is there an easier way to get the token? Especially if I do not use the Set Up Using App

(Daniel Beckett) #11

Hi @Gregorio_Rodrigues1

You can use a custom request instead now which is easier. No token required!

Here’s an example flow: