Messenger bots stop work

(Kurt) #1

All My messenger bots stop work. I see this message when try to reconect:

Facebook Messenger bot failed. Details: (#283) Requires manage_pages permission to manage the object

(Daniel Beckett) #2

Hi @Gregorio_Rodrigues1

​We’re currently investigating this issue and are working to get it resolved as soon as possible. Very sorry for any inconvenience this is causing :worried:

(misix) #3

I have the same problem just this morning. But I have found something on my fb page, but I can’t seem to understand - maybe someone could & make things work again…

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(Daniel Pereira) #4

Same problem here! There’s a plan to make it work soon? We have customers using it!!

(Monique) #5

I’m experiencing the same issue. Tried re-activating the bot, but it comes up with an error “Setup of Facebook Messenger bot failed. Details: (#283) Requires manage_pages permission to manage the object”

Also, I just logged into Facebook for Developers and saw this: “As of May 1, 2018, all apps that were previously approved to access Messenger Platform APIs must be resubmitted for review by August 1, 2018. Apps that are not submitted by this date will automatically lose the pages_messaging permission.”
–> Could it have something to do with that?

(Chris L) #6

As a (painful) workaround, you can re-connect the app using your own App ID (make sure to submit for pages messaging permission – it works during while waiting for approval). This is working for me. However, I lost all users and their data, and am losing thousands of $'s revenue per day as a consequence.